Privacy Policy

Who this applies to

This policy covers visitors to the Nexudo Mail public website, account administrators, and mailbox users of the Nexudo Mail service.

Information we collect

We collect information needed to provide and secure business email hosting.

• Account details such as name, email, organization, and billing contacts
• Domain and mailbox configuration, DNS verification status, and admin settings
• Message content and metadata processed to deliver, store, filter, and display mail for your organization
• Logs related to authentication, delivery, spam filtering, and abuse prevention
• Usage and device information such as IP address, browser type, and approximate location derived from IP
• Payment and invoice records processed through our billing providers

How we use information

We use personal and account data to operate Nexudo Mail, including creating mailboxes, routing mail, providing spam protection, supporting admins, billing subscriptions, improving reliability, and communicating service notices.

We may use aggregated or de-identified data to understand product performance.

Cookies and similar technologies

Our websites may use cookies or local storage for session management, preferences (such as theme where applicable), security, and basic analytics. You can control cookies through your browser settings; some features may not work without essential cookies.

Sharing and processors

We do not sell personal information. We share data with service providers who help us run Nexudo Mail (for example hosting, payment processing, email infrastructure, and customer support tools) under contractual obligations to protect data.

We may disclose information if required by law, to protect rights and safety, or in connection with a corporate transaction.

Retention

We retain account, billing, and mailbox data for as long as your organization uses Nexudo Mail and for a reasonable period afterward for backups, dispute resolution, legal compliance, and abuse prevention. Organizations can request deletion subject to legal and operational constraints described in our Terms.

Security

We apply administrative, technical, and organizational measures designed to protect Nexudo Mail, including transport encryption and access controls. No method of transmission or storage is completely secure. See our Security page for product-facing controls.

Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or export personal data, or to object to certain processing. Organization admins control mailbox user lifecycle inside the product. For privacy requests, contact us via the Contact page.

Children

Nexudo Mail is intended for business use and is not directed to children under 16. We do not knowingly collect personal information from children.

International transfers

We may process data in countries other than where you are located. Where required, we use appropriate safeguards for cross-border transfers.

Changes

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we publish revisions. Continued use of Nexudo Mail after updates constitutes acceptance of the revised policy where permitted by law.

Contact

For privacy questions about Nexudo Mail, use the Contact page or email the address listed there. Nexudo Tech Solutions is the operator of the Nexudo Mail service.